Business Terms and Conditions

Last Updated: December 27, 2025

PART A: INTRODUCTION

This Terms & Conditions is a contract between the business customer (“you,” “your,” or “Business Account Holder”) and Cashela Inc. and its affiliates and subsidiaries (“Cashela,” “we,” “our,” or “us”). These terms govern the use of Cashela’s products and services offered to business customers through Cashela’s website, API, and mobile applications (collectively, the “Service”). By opening and using a Cashela Business Account, you agree to these Terms & Conditions.

Regulatory Disclosures

Cashela Inc. is licensed as a Money Services Business – Part II under Chapter 560, Florida Statutes, License No. FT230000345, and is subject to regulation and oversight by the Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399.

Cashela complies with applicable U.S. federal laws, including the Bank Secrecy Act (BSA) and related anti–money laundering (AML) regulations, the Electronic Fund Transfer Act (EFTA) and Regulation E, and the Gramm–Leach–Bliley Act (GLBA).

The rules under which you may use Cashela’s products and services offered through Cashela’s website and APP, are governed by this Terms and Conditions. ("Cashela" or “Service"), and access and use Cashela websites (for purposes of this Business Terms & Conditions, "websites" includes our desktop website, our mobile websites, and our mobile applications) and the services associated with it. By accessing Cashela’s website or APP or subscribed to any of Cashela’s products and Services, you agree to be bound by these Terms and Conditions, Cashela will create an account for you to utilize the Service, access your transaction history, and contact information, (the "Cashela Business Account"). The Business Account is your contractual and access profile; balances are held in your Multi-Currency Digital Wallet, which is not a bank account, does not earn interest, and is safeguarded in accordance with applicable law. These Terms & Conditions is between you and the Cashela entity in your place of residence, and you acknowledge and agree to it. (“Cashela”). You agree to the Terms & Conditions by accessing and using the Service. The terms "we," "us," and "our" relate to Cashela, as well as its employees, consultants, directors, successors, subsidiaries, affiliates, and assignees, as used throughout these Business Terms & Conditions. "You" and “Your" refer to anybody who utilizes the Service to send money, pay bills, or recharge pre-paid mobile phone plans. ("Business Account Holder").

1. FRAUDULENT CONSUMERS WARNING: BEWARE OF SCAMS AND FRAUD.

The Service provides a safe and simple method to an array of solutions to support your business operations. However, scammers and fraudsters abound, so be wary of discounts or offers that appear too good to be true. We strongly advise you not to give money to strangers, recharge pre-paid mobile phone plans, or pay bills for people you do not know.

Use Cashela solely for legal purposes and keep your password private. Do not send or request information to others. For more information on how to send money safely please refer to the resources located on our website or contact us via email. If you suspect you are being scammed or defrauded, or if your login or password has been lost or stolen, please contact us immediately. To contact Customer Support, located in our website under the “Support” Tab.

2. SECURITY

Our main priority are your security and the integrity of your Cashela Business Account, and we work diligently to protect your data. If you are aware of anyone or any entity that is using the Service inappropriately, please e-mail us at fraudteam@cashela.com. Please be aware that Cashela will never ask for your Cashela Business Account password. If you receive any fake (i.e., phishing) e-mails claiming to be from Cashela, please forward them to us. To contact Customer Support, located in our website under the “Support” Tab.

PART B: GENERAL SERVICE TERMS

1. OVERVIEW OF THE SERVICE

Business accounts are subject to specific compliance obligations, including Know Your Business (KYB) verification, transaction and volume limits, enterprise client responsibilities, security and confidentiality in API use, technical support provisions, and tax and regulatory compliance as required by applicable law.

In addition to the services available to individual users, business accounts have access to additional features, including:
- Access and consumption of services via API.
- Payins (collections in different currencies and payment methods).
- Payouts (international payments to various platforms or banks).
- Top-ups, bill payments, and eGift Cards.
- FX API (programmatic foreign exchange transactions).

1. Business Account Holders will be able to send money (“Send Money”), reload pre-paid mobile phone plan credits and goods and commodities to pay a merchant or service provider from third parties (“Reload”), and pay bills (“Bill Pay”) all over the world using the Service.
   
   2. Cashela is a licensed or authorized supplier of money remittance services under the laws of the State of Florida. Cashela handles all money transfers for Business Account Holders through one or more licensed third-party processors, payment institutions, or cross-border settlement networks (collectively, the “Processors”). These Processors operate under their own regulatory frameworks and may include entities authorized in the European Union, the United Kingdom, or other jurisdictions. Cashela remains responsible for the relationship with Business Account Holders, but the execution of certain transactions, settlements, and currency conversions is carried out through such Processors. .
   
   3. Definitions.

A "Business Account Holder" is a legally incorporated entity who utilizes the Service to transfer money, pay a bill, or refill a pre-paid mobile phone plan.

A "Beneficiary" is a person who gets money through the Service from a Business Account Holder.

A "Third-Party Service Company" is a Cashela Reload vendor or a utility or other business that receives a bill payment from a Business Account Holder via the Service.

A "Beneficiary" is someone for whom a Business Account Holder reloads his or her pre-paid mobile telephone plan or makes a bill payment through the Service. If you use the Service to pay your relative's power bill, for example, your relative is your Beneficiary, and the energy provider that receives the money is the Third-Party Service Company for that Transaction. You accept that on your Reload or Bill Pay receipt, the individual referred to as "Beneficiary" in this Terms & Conditions may be referred to as "Beneficiary."

The "Destination" is the country or location where the Beneficiary or Third-Party Service Company receives the money.

A "Transaction" is a specific instruction for a Send Money, Reload, or Bill Pay transaction.

The "Transaction Amount" is the amount that the Business Account Holder provides to us to send the Transaction, excluding applicable fees, such as the Transaction Fee (as defined in “Payment” below) or stated Third-Party Service Company fees

The "Payout Amount" is the amount paid to the Beneficiary or Third-Party Service Company, less any taxes or charges imposed by the Destination's legislation and withheld from the Payout Amount (the "Local Taxes").

The "Payout Currency" is the currency in which the Business Account Holder specifies the Payout Amount. All Transaction Fees (as defined below) relating to the Service are provided free and clear of all taxes, duties, or other deductions, and without any deduction or withholding for or on account of the same. You are solely responsible for any such deduction or withholding if required by the laws of any nation.

All services are subject to transaction limits, compliance review, and applicable fees as published in the current Fee Schedule on our website. Cashela may require identity verification and additional documentation prior to processing certain transactions.

"Processor(s)" means licensed third-party financial institutions, payment processors, or settlement networks contracted by Cashela to execute, clear, or settle payment transactions on behalf of Business Account Holders.

"Business Account Holder" means a business entity that has established a Cashela Business Account and uses the Services for lawful commercial purposes, including Payins, Payouts, or other API-enabled financial operations.

"Payin" means a collection or receipt of funds from a Business Account Holder or its customers in one or more supported currencies, through bank transfer, card, or alternative payment methods.

"Payout" means a disbursement of funds to a designated Beneficiary, account, or platform made on behalf of a Business Account Holder, including settlements to banks, wallets, or cash pickup points.

"Settlement" means the process of transferring the Settleable Balance to the Business Account Holder after applicable deductions, reserves, and fees are applied by Cashela or its Processors.

"Rolling Reserve" means a percentage of Transaction value temporarily withheld by Cashela or its Processors to cover potential chargebacks, fraud, or refunds during a defined reserve period.

"Settleable Balance" means the portion of funds eligible for release to the Business Account Holder after applying Processing Fees, Rolling Reserves, taxes, or other adjustments.

"Know Your Business (KYB)" means the due diligence and verification process performed by Cashela and its Processors to identify and validate the ownership, structure, and risk level of a Business Account Holder.

"Transaction Limits" means the daily, monthly, or per-transaction monetary caps established by Cashela or its Processors based on risk, jurisdiction, or compliance factors.

"Risk Classification" means the internal methodology used by Cashela to categorize Business Account Holders or their transactions as Low, High, or Prohibited risk for compliance and monitoring purposes.

"AML/CTF Policy" means Cashela’s Anti–Money Laundering and Counter–Terrorism Financing Policy, which governs all Business Accounts and incorporates applicable Processor and regulatory standards.

"Pricing Schedule" means the current table of transaction fees, FX margins, and maintenance charges published by Cashela and updated periodically to reflect Processor or regulatory adjustments.

"Prohibited Business" means any business activity or sector classified by Cashela or its Processors as non-permissible due to legal, regulatory, or reputational risk.

Any term not defined herein shall have the meaning commonly used in the financial technology and payment services industry or as defined by applicable Processor agreements.

2. MULTICURRENCY DIGITAL WALLET

Cashela provides a Multicurrency Digital Wallet that enables you to hold, deposit, pay, transfer, withdraw, and convert funds in multiple supported currencies. You may fund your Wallet through approved payment methods, use your Wallet balance to pay for Cashela services, transfer to other Cashela users, send funds to bank accounts or external wallets, and withdraw your balance in supported currencies. See Section 5 (Fees and Payment) and the current Fee Schedule on our website for fees and limits.

Safeguarding and No Interest/Insurance. The Wallet is not a bank account, does not accrue interest, and is not FDIC insured. Funds are safeguarded in pooled accounts with our banking partners in accordance with applicable law.

Limits and Availability. Cashela may impose limits on Wallet balances, transaction amounts, and frequency, which may vary by user profile, funding method, currency, and risk. Funding availability may be delayed for compliance or risk review.

Prohibited Uses. Wallet balances may not be used for any purpose that violates these Terms, applicable law, or our Restricted Activities policy (see Section 7). Cashela may decline, reverse, or place a hold on Wallet transactions for compliance review.

Reversals and Chargebacks. If a funding transaction is reversed or charged back, Cashela may debit your Wallet balance or any payment instrument on file to recover the amount, plus applicable fees, without prior notice.

Dormancy and Unclaimed Property. Where required by applicable law, dormant Wallet balances may be escheated to the applicable jurisdiction after required notice periods. Cashela may close a dormant Wallet in accordance with law.

Security. You must maintain the security of your credentials and devices. Notify us immediately if you suspect unauthorized activity. See Section 19 (Error Resolution) for consumer protections on electronic transfers.

3. CURRENCY CONVERSION (FX)

Cashela offers currency conversion between supported currencies in your Wallet and in connection with Send Money transactions. Before you confirm a conversion, we will display the exchange rate and any applicable fees. Rates may include a markup over the mid‑market rate. Once confirmed, conversions are final and cannot be reversed.

Execution and Timing. Cashela uses commercially reasonable efforts to execute conversions promptly; settlement times may vary by currency pair, market conditions, and compliance review. If a conversion involves cross‑border payment, additional time may be required by correspondent institutions.

Risk Allocation. You bear all risks of currency fluctuation between initiation and settlement. If a transaction is canceled or reversed, reconversion rates may differ from the original rate and may result in loss.

Restrictions. Cashela may refuse or delay a conversion if required by sanctions, AML/KYC obligations, or other legal or risk controls. See Section 7 (Restrictions) and Section 5 (Fees and Payment) for additional terms.

1. ACCESSING THE SERVICE

4. API TERMS

Cashela provides access to its Services via API. Use of the API is subject to the following:
– Credentials are personal to the Business Account Holder and must not be shared; rotate periodically.
– Cashela may impose rate limits, security controls, and block abusive or excessive use.
– Cashela will provide reasonable notice (60–90 days) of material API changes or deprecations.
– Connections must use TLS 1.2 or higher; secrets must be stored encrypted; no PII in logs.
– The Client retains ownership of its data; Cashela retains ownership of aggregated metrics.
– Cashela maintains audit logs of API calls; clients must maintain their own traceability.
– Availability target 99.5 % monthly; maintenance windows will be notified in advance.

5. ACCESSING THE SERVICE

1. Eligible Users. To open and use a Cashela Business Account, you must be a duly formed and validly existing business entity under the laws of your jurisdiction, such as a corporation, limited liability company, partnership, sole proprietorship, or other legally recognized organization. You must have full legal capacity and authority to enter into binding contracts on behalf of the business and to use the Service for lawful business purposes. The person completing the registration must be an authorized representative of the business with the power to bind it to these Terms & Conditions. Other eligibility criteria or limitations may apply based on applicable law, regulatory requirements, or Cashela’s internal compliance policies.
   
   2. Mobile Services. A mobile device can also be used to access the Service. If you use a mobile device to use the service, you may be subject to regular charges, data rates, and other costs from your wireless service provider or mobile network operator.
   
   3. Bill Pay Beneficiary Consents. You certify that your Beneficiary has given you permission to access his or her account information and has given Cashela permission to collect and verify information about him or her.
   
   4. Not Available to Certain Users. As determined by local laws and regulations, the Service may not be available in whole or in part in various countries and jurisdictions, or if we reasonably determine that providing the Service in a particular country or jurisdiction poses an unacceptable level of risk to our users, our systems, or us.
   
   5. Not Available for Certain Transactions. We have the right to decline any Transaction at any time and at our sole discretion. This may include transactions from specific Business Account Holders, for specific Beneficiaries, or to specific Beneficiary or Service Companies, including, but not limited to, entities and individuals listed on the Specially Designated Nationals list, Non-cooperative Countries and Territories list, United Nations Security Council Sanctions List, and other lists issued from time to time by. We may also, without prior notice, limit the amount that can be transferred on a single Transaction or aggregated basis at any time and in our sole discretion. Individual Cashela accounts, as well as associated Cashela accounts or households, may be subject to such restrictions. We reserve the right to refuse or limit Transactions if they violate this Business Terms & Conditions, local laws and regulations, or if we reasonably believe performing a Transaction poses an unacceptable degree of risk to us, our users, or our systems.

6. KYB AND AUTHORIZED USERS

1. Eligibility & KYB Verification. You authorize Cashela to request and verify information about the entity, its beneficial owners (25 % + ownership), controlling persons, and required business licenses, initially and on an ongoing basis. Failure to cooperate or update information may result in suspension or termination of the Service.

2. User Management and Authorized Persons. The Business Account Holder must designate an Administrator responsible for creating and managing users, permissions, and limits. Any instruction executed with valid credentials will be deemed authorized by the Company. Credentials must be protected and rotated regularly; Cashela must be notified immediately of any security incident.

1. Audit and Compliance Testing. Cashela may request information or conduct compliance reviews to verify the Business Account Holder’s adherence to these Terms. Failure to cooperate may result in suspension or termination of the Services.

7. FEES AND PAYMENT

See current Fee Schedule on our website for details about fees, limits, and exchange rates applicable to your use of the Services. Business Accounts acknowledge that fees and settlement cycles may be subject to Processor requirements, including, without limitation, rolling reserves (which may be up to fifteen percent (15%) of net transaction value held for up to six (6) months), minimum monthly fees, accelerated-settlement charges, and small-transfer fees, as determined by the applicable Processor. Cashela may deduct or set off these amounts from balances or settlements to satisfy obligations imposed by Processors or regulatory authorities.

1. Transaction. Fees you agree to pay Cashela's transaction charge (the "Transaction Fee"), if applicable, plus the Transaction Amount for each Transaction you submit. Before you authorize a Transaction, any Transaction Fee will be communicated to you. The Transaction Fee is different depending on the kind of transaction, destination, payment instrument, transaction amount, payout currency, and reload carrier. You may now go directly to our website for more detailed information on Transaction Fees and foreign currency rates for Send Money transactions.

2. Reload Third-Party Service Company Fees. You agree to pay the appropriate Third-Party Service Company costs provided to you prior to authorizing a Transaction for each Reload Transaction that you submit.

3. Foreign Currency Exchange Rate. When you pay for a Transaction in one currency and the Transaction is paid out in another currency, we and our Service Providers (defined below) frequently profit. The difference between the exchange rate at which we acquire foreign currency and the exchange rate supplied to you is how we normally make money. If a foreign currency exchange rate is applicable, you will be informed of it before you authorize a Transaction. The Third-Party Service Provider charges for reloads in the Carrier's foreign currency (defined below). For such Reloads, we'll provide local currency pricing based on an exchange rate determined by Cashela. The difference between the local currency pricing we offer you and the foreign currency price the Third-Party Service Provider pays for foreign Reloads is how we and the Third-Party Service Provider make money. We shall disclose the Reload Price in local currency, the Reload amount in foreign currency (if applicable), and the exchange rate Cashela uses to compute the Reload price before you authorize the purchase of a foreign Reload from the Third-Party Service Provider.

4. Local Taxes. In certain receiving countries, local taxes may apply. To the extent needed by law, you will be informed about local taxes prior to authorizing a Transaction.

5. Other Charges. Any fees or charges imposed by the banking institutions linked with your Payment Instruments are not our responsibility. If you use a credit card as a Payment Instrument, your credit card issuer may, for example, charge you a cash advance fee and interest. We are not liable for any such costs, nor for non-sufficient funds charges, chargeback fees, or other similar costs imposed on you by your bank, credit or debit card issuer, or other provider because of your use of the Service. If you submit, a Transaction that results in non-sufficient money fees, chargeback costs, or other comparable costs being assessed to us.

The net amount received by a Beneficiary of reload value to pay a merchant or service provider top-up may deviate from the product’s face value because of the applicability of taxes in the country it is received.

6. Payment. Although we may choose not to debit your Payment Instrument right away, payment is required at the time your Transaction is submitted for processing. You permit us to access, charge, electronically transfer, or debit funds from any payment instrument you supply us in connection with your use of the Service in order for us to collect payment from you and complete your Transaction. (Each, a "Payment Instrument") including, for example, your credit card, debit card, bank account or Cashela balance. Not all Payment Instruments are available to all customers at all times. We may, in our sole discretion, refuse Transactions funded from certain Payment Instruments. Once Cashela initiates the electronic transfer from your account, which may be after your Beneficiary Third-Party Service Company has received the Payout Amount, you will not be able to cancel it. If your payment fails or is insufficient, you permit us to retry debiting your Payment Instrument or a different Payment Instrument one or more times. If there are insufficient funds in your bank account at the time you submit your Transaction, we may attempt to debit or charge your bank account or credit card if you offer it as a different Payment Instrument later. You certify that you own your Payment Instrument(s) legally.

7. Pay Only When Received or "POWR." Before your Payment Instrument is debited for the Transaction Amount, the Transaction Fee, or any other applicable fees, the Third-Party Service Company, your Beneficiary, or the Beneficiary may receive a Reload or the transferred money for certain Cashela Transactions. We refer to this as “POWR”, while it may go by other names depending on the destination or third-party service provider. If your Transaction qualifies for POWR, your funding source will not be billed until the Third-Party Service Company receives the funds or you are Beneficiary. You acknowledge that not all Transactions are eligible for POWR, and that POWR is dependent on a number of parameters, including (but not limited to) the destination, financing source, Transfer Amount, Transaction history, and approval by our proprietary verification system. You realize that you may not know whether you have qualified for POWR until after you have authorized the Transaction, and that POWR qualifying in a previous Transaction does not guarantee POWR qualifying in a later Transaction. POWR may be terminated, suspended, or modified at any time, and any Transaction may be rejected from POWR eligibility at any time, for any reason.

8. Verification. You accept that your Payment Instrument may be verified in conjunction with a Transaction. For example, you agree that as part of our attempt to authenticate ownership of the account, we may debit your bank account from time-to-time for less than the amount of the transfer (i.e., for a transfer of $500, we may debit $499.98 from the bank account).

1. Pricing Disclosure Notice: Detailed country-specific pricing, FX margins, and maintenance fees are published in Cashela’s current Pricing Schedule and may be updated periodically to reflect changes imposed by Processors or regulatory adjustments.
2. Settlement, Reserves and Adjustments. Cashela may retain a reserve (fixed or percentage) or adjust settlement cycles (D+1/D+2) based on risk, chargebacks, or returns. Any negative balance may be offset against current or future funds or charged to the registered Payment Instrument. Settlement reports shall be considered final unless disputed in writing within 30 calendar days of issuance.
3. Intermediary and Correspondent Charges. For international transfers (e.g., SWIFT), intermediary or correspondent banks may deduct lifting fees from the principal amount. These deductions are outside Cashela’s control. Beneficiaries may receive a lesser amount, and Cashela is not responsible for reimbursing such fees. Administrative fees for payment, traces or recalls apply per the Fee Schedule, plus any external costs.

8. TRANSACTION PAY OUTS

1. Service Providers. To effectuate Send Money, Reload, and Bill Pay Transactions, we collaborate with local banks, money exchange houses, Third-Party Service Companies, and other third-party service providers (each a "Service Provider"). We make every effort to keep our websites up to date with current information on our Service Providers' locations, availability, and hours. However, you should contact the Service Provider to check their operating hours and location.
   
   2. Verification. Before receiving funding, Beneficiaries may be asked to provide authentic, legitimate, and current identification document(s) from a list of authorized forms of identification. Beneficiaries may also be requested to submit a Transaction number and/or another, comparable identification for their Transaction. You give us permission to contact your Beneficiary Third-Party Service Company, as needed, and to keep any data required to perform the Service.
   
   3. Transfers to Accounts. If you choose to send a Transaction to a Beneficiary's account, such as a bank account or a mobile wallet account, you must confirm that the Beneficiary's account is denominated in the same currency as the Transaction (for example, if your Transaction requires us to deposit pesos into the Beneficiary's account, you must confirm that the Beneficiary's account is denominated in pesos). Your Transaction may be cancelled if the account does not have the same currency as the Transaction.
2. Payment-Instruction Accuracy and Returns. The Business Account Holder is solely responsible for the accuracy and completeness of all Payment Instructions, including Beneficiary details and bank identifiers. Cashela executes Transactions based on the instructions received and is not liable for errors or losses resulting from incorrect or incomplete information. If a Beneficiary bank rejects or returns a Transaction, re-credit shall occur only when Cashela has received the funds returned by the correspondent or Beneficiary bank, net of third-party charges, FX losses, or adjustments. Cashela may, upon request, attempt a trace or recall using commercially reasonable efforts without guarantee. All related costs are borne by the Business Account Holder.

9. RESTRICTINS

1. General. We reserve the right to change or discontinue the Service (or any portion of it) with or without notice at any time and from time to time.
   
   2. Delays or Cancellations. We reserve the right to delay or cancel your Transaction, as well as close your Cashela Business Account and/or the Cashela Business Account of your Beneficiary (if they have one), at any time prior to completion without notice for reasons such as identity verification, validation of your Transaction instructions and Payment Instruments, fraud and anti-money laundering compliance review, and contacting and locating a third party. Delays may occur due to our Service Providers' business hours, systems availability, and currency availability.
   
   3. Permitted Commercial Use. The Service is offered exclusively for the legitimate business purposes of the Business Account Holder. Use by end users for personal purposes is prohibited, except for expressly enabled features. Business activities must comply with all applicable laws, Cashela’s Acceptable Use Policy, and industry restrictions.
   
   4. Reloads. You acknowledge that our role in Reload Transactions is to confirm the transfer of the Payout Amount and Third-Party Service Provider fees from a Business Account Holder's account to the Third-Party Service Company. The amount of prepaid wireless services credit being purchased in the Carrier's currency (specified below), or sending value used to pay a merchant or a service provider, excluding Local Taxes, is the Payout Amount for a Reload. Instead of the Carrier, the Third-Party Service Company might be a prepaid cellular service, merchant or service provider reseller. We disclose when a Beneficiary's cellphone carrier (the "Carrier") may add Local Taxes and other costs to a Reload Transaction, but the Destination and Carrier decide the actual amount of the Local Taxes and fees. You and/or your Beneficiary acknowledge that you and/or your Beneficiary have read and understood the terms and conditions that apply to the Beneficiary's mobile phone account (the "Carrier Agreement"). The Carrier Agreement governs all services for which the Beneficiary may use the Reload. Fees and taxes imposed on a Reload, the expiration of the Reload, and the quality and amount of airtime, data, and other services vary by Carrier, Destination, and the terms of the Carrier Agreement. If your Beneficiary has any questions or concerns about how the Reload can be used for the Carrier's services, you should address them to the Carrier. We are not accountable for the third-party service company’s or carrier’s performance.
   
   The Beneficiary of reload value used to pay a merchant or a service provider, may be subject to the merchants or service provider terms and conditions. Depending on the service and denominations of Goods and Commodities (referring herein to the value sent to the end-user, which may be used by the end-user to pay a merchant or service provider) will expire after a period set by the merchant or service provider.
   
   5. Limitations on Frequency of Transfers. The number of Transactions you may complete with your Cashela Business Account may be limited for security reasons at our sole discretion.
   
   6. Prohibited Transactions. You may not use the Service in any manner that violates these Terms & Conditions, applicable laws or regulations, or the compliance policies of Cashela or its Processors. The Service is intended solely for lawful business purposes and must not be used for personal or consumer transactions. Restricted activities include, without limitation, transactions involving fraud, sanctions violations, money laundering, or any activity that may harm Cashela, its clients, or its banking partners. Cashela reserves the right to decline, freeze, or reverse any transaction that violates or is suspected of violating these restrictions.

Restricted and Prohibited Industries include, without limitation: adult content, unlicensed gaming or betting, certain crypto-asset activities (including mixers, privacy coins, and unregistered exchanges), weapons or ammunition, online pharmacies, sale of controlled substances, multi-level marketing or pyramid schemes, charitable donations to foreign political entities, and any business deemed high-risk under Cashela’s AML/CTF policies or Processor rules.

Business Terms & Conditions Beneficiary Business Terms & Conditions
7. Others. Without Cashela's specific approval, you may not request, submit, or receive a Transaction (i) on behalf of another person or (ii) on behalf of a charity organization. We reserve the right to cancel numerous Cashela Business Accounts maintained by an individual, individuals connected to the individual, or anyone living in the same household as the individual at any time and at our sole discretion.

8. Restricted Activities. If you use or interact with the Service, you will not:

1. Breach or violate any restrictions in this User Terms & Conditions, or any other agreement between you and Cashela;
   b. Open several Cashela accounts or try circumventing Cashela's Terms & Conditions by sending or receiving limits, policies, or determinations concerning your Cashela account;
   c. Infringe on Cashela's or a third party's copyright, patent, trademark, trade secret, or other intellectual property rights, as well as privacy or publicity rights;
   d. Provide false, inaccurate, or misleading information;
   e. Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us;
   f. Collaborate with anyone else in an attempt to bypass, circumvent, or violate prohibited and/or restricted activities, such as by managing a Cashela Business Account that is linked to another account or Payment Instrument that participates or has participated in any of banned activities;
   g. Use an anonymizing proxy.
   h. Take any action that might result in Cashela losing any of our Internet service providers, payment processors, disbursement partners, or other suppliers or service providers' services.
   i. You will not reveal Transaction numbers or information with anybody other than the Third-Party Service Company, your Beneficiary, or Beneficiary, and you will urge your Business Account Holder, Beneficiary, or Beneficiary not to do so.; or
   j. Harass our workers, agents, or other users, and/or threaten them.

9.A. RISK CLASIFICATION POLICY

Cashela maintains a risk-based approach to onboarding and servicing business clients. The Company categorizes client industries as Low Risk, High Risk, or Prohibited for compliance, underwriting, and monitoring purposes. Cashela reserves the right to decline, restrict, or terminate any Business Account that engages in activities outside its acceptable risk parameters or those prohibited under applicable law or Processor policy.

Low-Risk Categories include e-commerce and retail marketplaces, travel and hospitality providers, marketing and digital agencies, SaaS and technology firms, and professional and corporate service companies.

High-Risk Categories include financial institutions, remittance and forex entities, crowdfunding platforms, payment service providers (PSPs) and merchant aggregators, crypto- and fintech companies, digital-banking or EMI operations, integrated wallet platforms, and gaming or wagering businesses.

Prohibited Categories include illegal, unlicensed, or sanctioned activity of any kind; pornography or adult entertainment; weapons, narcotics, or pharmaceutical sales; pyramid or MLM schemes; gambling or betting without regulatory authorization; and any business otherwise restricted by Cashela’s AML/CTF policies or its licensed third-party Processors.

Cashela may revise these classifications periodically to comply with applicable regulatory guidance or Processor requirements, and Business Account Holders agree to remain subject to the latest version.

9.B.SUSPENSION OR TERMINATION OF SERVICE

Cashela or its Processors reserve the right, in their sole discretion, to suspend or terminate this Business Terms & Conditions, access to or use of our websites, software, systems (including any networks and servers used to provide any of the Cashela services) operated by us or on our behalf, or some or all of the Cashela services for any reason and at any time, with or without notice to you, and upon termination, to revoke any and all of your rights under this Business Terms & Conditions.

10. E-COMMUNICATION DELIVERY POLICY

These Terms & Conditions will be entered into electronically, and you acknowledge and agree to it. Unless otherwise required by law, the following kind of information ("Communications") shall only be delivered electronically, rather than on paper or by other non-electronic means: (i) your records of Transactions through the Service (including receipts or confirmations of Transactions); (ii) descriptions or records of your usage of the Service; (iv) any initial, periodic, or other disclosures or notifications issued in connection with the Service, including any required by law; (v) any customer service communications or disclosures, including but not limited to communications or disclosures relating to claims of error or unauthorized use of the Service; and (vi) any other communication, agreement, or disclosure relating to Cashela, the Service, your Cashela Business Account, or any Transaction. You agree to receive all communications from us electronically.

We shall provide you these Communications by publishing them on our websites and/or emailing them to the primary email address indicated in your Cashela account.

1. Hardware and Software Requirements. You must have the following to access and retain Communications: (i) a JavaScript-enabled Internet browser that supports 128-bit encryption and the acceptance of first-party cookies, (ii) an e-mail account and the ability to read e-mail from Cashela, (iii) a device and Internet connection capable of supporting the foregoing, and (iv) sufficient storage space to save past Communications. If there are any significant changes to the technology or software required to receive electronic communications from us, we will tell you. You confirm that you have access to the necessary equipment and are able to receive, open, and print by providing your consent.

2. How to Withdraw Your Consent. Because we communicate via electronic means, you must consent to receive communications via electronic means in order to create a Cashela Business Account and utilize our services. By contacting Customer Support, you can withdraw your agreement to receive all Communications electronically. We reserve the right to deny opening a Cashela Business Account for you or terminate, suspend, or refuse to offer the Service if you do not grant or withdraw your consent to receive Communications electronically, unless you are authorized to receive nonelectronic Communications under applicable law.

3. Requesting Paper Copies of Electronic Communications. If you would like a physical copy of a Communication, we previously sent you after consenting to receive Communications electronically, you may do so by contacting us as specified above within 180 days of the date we gave you the Communication. You must have a current street address listed as your address in your Cashela Business Account profile in order for us to give you printed copies within the State of Florida, or the United States.

4. Updating Your Contact Information. It is your responsibility to maintain your primary email address current so that we may interact electronically with you. Because your primary email address on file is wrong, out of date, or banned, you may not receive communication; however, we shall be regarded to have provided the Communication if we sent it to that address. If you use a spam filter, please add us to your email address book. By logging into the website, going to "My Account," and updating the "Email" page, you can change your primary email address or street address at any time.

11. COMMUNICATIONS BETWEEN YOU AND US

You agree that we may contact you at the number you provide via autodialed or prerecorded calls or text messages to: (i) service your Cashela Business Account, (ii) investigate or prevent fraud, or (iii) collect a debt. We shall not contact you for marketing reasons through autodialed or prerecorded calls or messages unless you have given us your express written authorization. We may share your mobile phone number with service providers we hire to help us with the aforementioned operations, but we will not share it with third parties for their own purposes without your permission. To check out of getting autodialed or prerecorded calls or messages to your mobile phone number, please contact Customer Service. Charges for minutes and texts via phone may apply.

12. COLLECTION OF INFORMATION

1. Statement of Privacy. You accept that you have read Cashela’s Privacy Policy by agreeing to this Business Terms & Conditions. Cashela may share information with its Processors and affiliated payment networks for the purpose of executing, settling, and reconciling transactions, performing regulatory reporting, and ensuring compliance with anti–money laundering (AML), sanctions, and data protection obligations. Each Processor operates as an independent data controller or processor under its own data protection framework (including the EU General Data Protection Regulation and UK Data Protection Act). We will disclose information about your Cashela Business Account, Payment Instruments, or Transactions to third parties in the following circumstances:
2. where it is required for the completion of Transactions;
   b. to comply with government agency or court orders of competent jurisdiction within the United States and the State of Florida;
   c. if you give us your consent; or
   d. as otherwise described in our Privacy Statement.
3. 
   Invisible ReCAPTCHA. You accept and agree that the Service has integrated Google's Invisible ReCAPTCHA service into our websites as a tool to identify and prevent potentially unlawful conduct and policy breaches. You also accept that your usage of the Service and our websites include the Invisible ReCAPTCHA service, which is governed by Google's Privacy Statement and Terms of Service.

12. PRIVACY / DPA

Data Processing Addendum (Privacy and Security). Cashela acts as a “service provider” or “processor” under applicable laws (GDPR, UK DPA, CCPA). Processing is limited to providing the Services and performed under written instructions from the Business Account Holder. Cashela may use sub processors listed on its website, ensuring they are bound by equivalent security obligations. Cashela shall notify the Client of any personal-data breach without undue delay and cooperate with remediation efforts. International data transfers rely on approved mechanisms (Standard Contractual Clauses or UK IDTA). Cashela maintains industry-standard security controls (ISO 27001 / SOC 2).

13. INTELLECTUAL PROPERTY

You recognize that Cashela is the only owner of the Service, including any patents, copyrights, trademarks, trade secrets, service marks, logos, and product and service names (the "Intellectual Property"). You agree not to display, use, duplicate, or change the Intellectual Property in any way. You are only permitted to view and save a copy of our websites' pages for your own personal, non-commercial use. You further agree not to: (i) engage in or use any automated devices, data mining, robots, scraping, or similar data gathering or extraction methods to access or use the Service; (ii) modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service, in whole or in part (except for information you legally upload); or (iii) resell, lease, loan, sell, distribute, or create derivative works. The technology and software underlying the Service or distributed in connection therewith are the property of Cashela, its affiliates and Service Providers, as applicable (the "Software").

Cashela hereby grants you a nontransferable, non‑sublicensable, and non‑exclusive right and license to use the object code of any Software on your device(s) solely in connection with the Service, subject to the terms and conditions of this Business Terms & Conditions, provided that you agree not to copy (except as expressly provided and authorized in this Business Terms & Conditions), modify, create a derivative work of, reverse engineer, or otherwise exploit the Software. Cashela reserves all rights not expressly granted in this Business Terms & Conditions.

13.1 Limited Publicity Rights. The Business Account Holder grants Cashela a limited permission to use its name and logo for reference purposes on Cashela’s website or marketing materials as a client reference, subject to the right to opt out by written notice.

14. DISCLAIMER OF WARRANTIES

THE SERVICE AND SOFTWARE, AND ALL PAYMENT PROCESSING SERVICES PROVIDED THROUGH THIRD-PARTY PROCESSORS, ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS, IMPLIED, OR STATUTORY WARRANTY OR CONDITION. CASHELA, ITS SUBSIDIARIES, AFFILIATES, EMPLOYEES, SUPPLIERS, VENDORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ON‑INFRINGEMENT.We make reasonable efforts to ensure that Transactions are handled promptly, but we make no guarantees about the time it will take to finish processing because the Service is heavily reliant on various variables beyond our control. Because implied guarantees are not permitted in some areas, the preceding disclaimer may not apply to you. Despite the above, you may be entitled to a refund under the terms of this Business Terms & Conditions.

15. INDEMNITY

You agree to hold Cashela, its suppliers, vendors, Processors, Service Providers, Service Companies, and their respective subsidiaries, affiliates, officers, directors, agents, partners, employees, and consultants harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Service, your connection to the Service, or your violation of the Terms of Service.

16. REFUNDS

1. Refunds. Please contact Customer Service to seek a refund. Refunds and settlements are subject to the applicable Processor’s operating rules and settlement cycles, which may require up to thirty (30) calendar days from transaction date for completion. Refund requests may also be subject to fees or chargeback adjustments imposed by the Processor or intermediary financial institutions. If the funds have not yet been picked up or transferred into a Beneficiary's account, we will return your money within four (4) Business Days of receiving your request to cancel the transfer. Unless the Send Money funds, Reload, or Bill Pay has already been paid out to the Beneficiary or Third-Party Service Company, you can cancel your Transaction for a full refund within 30 minutes of authorizing it. We normally do not issue refunds beyond 30 minutes, but we may do so in exceptional instances when possible and appropriate.
   
   After we receive your cancellation request, we will make every attempt not to debit your Payment Instrument. However, prior to receiving your cancellation request, we may have made an irrevocable request for cash from your financial institution. Even if you have cancelled your Transaction, your Payment Instrument may be debited in some situations, however we will reimburse your money within four (4) Business Days after receiving the cash from your financial institution. Refunds will be credited to the same Payment Instrument used to pay for the Transaction. Only the same currency used to pay for the Transaction (“Send Currency”) is refunded. Changes in the value of the Send Currency since your Transaction was filed will not be used for refund amounts. Regardless of the foregoing, depending on your nation or state of residency, unique refund procedures may apply.
2. Claims and Chargebacks / Returns. The Business Account Holder is responsible for all ACH, wire, and card returns and chargebacks, including associated fees and losses. Cashela may debit these amounts from the Wallet balance or Payment Instrument. For ACH transactions, NACHA return codes apply; for card chargebacks, Processor rules govern timeframes and appeals.

17. MISCELLANEOUS

1. General. Please let us know if you have any problems with the Service by sending Cashela an email. Information located under the “Contact Us” tab in our website or App.
   
   2. “Business Day(s)” means Monday through Friday, excepting holidays when Cashela's offices in the United States are closed. New Year's Day (January 1), Martin Luther King, Jr.'s Birthday (the third Monday in January), George Washington's Birthday (the third Monday in February), Memorial Day (the last Monday in May), Independence Day (July 4), Labor Day (the first Monday in September), Columbus Day (the second Monday in October), Veterans Day (November 11), and Thanksgiving Day (the fourth Thursday in November) are some of the major holidays. If a holiday falls on a Saturday, Cashela observes the holiday on the prior Friday. If the holiday falls on a Sunday, Cashela observes the holiday on the following Monday.
   
   3. Customer Updates. If your e‑mail address or phone number changes, you must update your profile on our websites as soon as possible. We may not be able to notify you of essential information or changes in your Transaction status if we do not have accurate contact information.
   
   5. Entire Agreement. The Terms & Conditions is the final agreement between you and Cashela about the Service, and it controls your use of it, replacing all earlier agreements between you and Cashela or any other party in connection with the Service.
   
   6. Changes to Country of Residence. You may need to sign a new Terms & Conditions if your country of residency changes. Transactions made from the new country of residence will not be subject to the Terms & Conditions you approved for your previous country of residence.
   
   7. No Waiver. Cashela's omission to exercise or enforce any right or provision of the Terms & Conditions shall not be construed as a waiver of such right or provision. If an arbitrator or court of competent jurisdiction finds any provision of the Terms & Conditions to be invalid, the parties agree that the arbitrator or court should endeavor to give appropriately valid effect to the Business Terms & Conditions’ intention as reflected in the provision, and the Business Terms & Conditions’ other provisions will remain in full force and effect.
   
   8. Modification. Except as required by law, we reserve the right to change this Terms & Conditions at any time without prior notice to you. By visiting our websites, you may always get the most up‑to‑date version of the Business Terms & Conditions. If you do not agree to the current terms of these Business Terms & Conditions, do not use the Service. Cashela will provide at least 30 days’ advance notice of material changes to these Terms. If the Business Account Holder objects to a material change, it may terminate the Agreement without penalty by giving written notice before the effective date of the amendment. Business
   9. Language and Translations. Please refer to the pertinent countries-specific sections of this Terms & Conditions to determine which languages we will give you with this Terms & Conditions and Privacy Policy.
   
   10. Special Notice for International Use; Controls on exportation. Software used in connection with the Service and, if applicable, data transmission may be subject to export controls. You may not download Software from the Service or otherwise export or reexport it in violation of the export laws of your country of residence. Recognizing the international nature of the Internet, you agree to follow all applicable local rules and laws when using the Service, including those governing online conduct and acceptable content.

18. APPLE-ENABLED SOFTWARE APPLICATIONS

1. Cashela provides software programs that are meant to be used in conjunction with Apple Inc.'s ("Apple") products, as well as other platforms. In addition to the other terms and conditions set out in these Business Terms & Conditions, the following terms and conditions apply to Software that is made available for your use in conjunction with an Apple‑branded product (such Software, "Apple Enabled Software"):
2. Cashela and you agree that these Terms & Conditions is exclusively between Cashela and you, not Apple, and that Cashela, not Apple, is entirely responsible for the Apple Enabled Software and its content.
   
   ii. You may not use the Apple‑Enabled Software in any way that is in violation of or inconsistent with the Usage Rules for Apple Enabled Software set out in the App Store Terms of Service or otherwise be in conflict with them.
   
   iii. Your license to use the Apple‑Enabled Software is restricted to a nontransferable license to use the Apple‑Enabled Software on an iOS Product that you own or control, subject to the App Store Terms of Service's Usage Rules.
   
   iv. Apple is under no obligation to provide any maintenance or support services in connection with Apple‑Enabled Software.
   
   v. Any product warranties, whether stated or implied by law, are not covered by Apple. You may notify Apple if the Apple‑Enabled Software fails to conform to any applicable warranty, and Apple will refund the purchase price for the Apple‑Enabled Software, if any; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the Apple‑Enabled Software, or any other claims, losses, liabilities, or obligations.
   
   vi. You acknowledge that Cashela, not Apple, is responsible for addressing any claims you or any third party may have regarding the Apple Enabled Software or your possession and/or use of that Apple‑Enabled Software, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple‑Enabled Software fails to conform to any applicable legal or regulatory requirement; and (iii) any claim that the Apple‑Enabled Software fails to conform to any applicable legal or regulatory requirement.
   
   vii. If a third‑party claims that the Apple‑Enabled Software or the end‑user's possession and use of the Apple‑Enabled Software infringes on that third party's intellectual property rights, Cashela, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
   
   viii. You certify that (i) you are not in a nation that is subject to a U.S. government embargo or has been designated by the U.S. government as a "terrorist supporting" nation; and (ii) you are not on any U.S. government list of prohibited or restricted parties.
   
   ix. Please contact us using the information below if you have any questions, concerns, or claims regarding Apple Enabled Software.
   
   x. Cashela and you acknowledge and agree that, with respect to the Apple‑Enabled Software, Apple and Apple's subsidiaries are third‑party beneficiaries of this Business Terms & Conditions, and that, upon your acceptance of the terms and conditions of this Business Terms & Conditions, Apple will have the right (and will be deemed to have accepted the right) to enforce this Terms & Conditions against you.

19. LIMITATIONS OF LIABILITY

EXCEPT AS OTHERWISE SET FORTH IN THIS TERMS & CONDITIONS OR PROVIDED BY APPLICABLE LAW, IN NO EVENT SHALL CASHELA, ITS SUPPLIERS, VENDORS, PROCESSORS, SERVICE PROVIDERS, SERVICE COMPANIES, OR THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, PARTNERS, EMPLOYEES OR CONSULTANTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF CASHELA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).

19.1 Aggregate Cap. Cashela’s total aggregate liability for all claims in any 12-month period shall not exceed the fees paid by the Business Account Holder during that period, except for (i) willful misconduct, (ii) breach of confidentiality, (iii) intellectual-property infringement, or (iv) personal injury.

20. ERROR RESOLUTION (Business Account)

20.1 For business transfers and payments, the rights and responsibilities of the parties are governed by Article 4A of the Uniform Commercial Code (UCC 4A) and applicable network rules (e.g., NACHA for ACH). Cashela does not apply consumer Regulation E deadlines or credit requirements. Any dispute or request for correction must be reported within 30 Business Days of the relevant statement or settlement date. Cashela will investigate promptly and make appropriate adjustments in accordance with UCC 4A and NACHA timeframes.21. AGREEMENT TO ARBITRATE

20.1A. Error Resolution – Business Transfers. Business electronic payments are governed by Article 4A of the Uniform Commercial Code (UCC 4A) and network rules (e.g., NACHA). Regulation E consumer provisions do not apply. Any dispute must be reported within 30 Business Days of the settlement date. Refunds are contingent upon actual receipt of returned funds from third-party institutions.

20.2 You and Cashela agree that any claim or dispute at law or in equity arising out of or connected to the Cashela services or your Cashela account shall be handled in accordance with the terms of the Agreement to Arbitrate set out below. It includes, among other things, a prohibition on class and representative actions and non‑individualized relief and requires you to opt out within 30 days if you do not agree.

20.3 Our Agreement. You and Cashela agree that any and all disputes or claims arising out of or relating to the Cashela services or your Cashela account, including but not limited to federal and state statutory claims, common law claims, and claims based on contract, tort, fraud, misrepresentation, or any other legal theory, will be resolved exclusively through final and binding arbitration. This Arbitration Agreement is meant to be read widely.

20.4 Non‑individualized relief and class and representative actions are prohibited. You and Cashela agree that we may only pursue claims against each other on an individual basis, not as a plaintiff or class member in any ostensibly class or representative action or proceeding. The arbitrator(s) may not consolidate or join more than one person's or party's claims, and they may not preside over any sort of consolidated, representative, or class proceeding unless both you and Cashela agree otherwise. Furthermore, the arbitrator(s) may only provide remedy (including monetary, injunctive, and declaratory remedies) to the individual party requesting relief and only to the degree required to satisfy that party's particular claim(s).

20.5 Arbitration Procedures. Arbitration is a less formal process than filing a lawsuit in court. Instead of a judge or jury, arbitration utilizes a neutral arbitrator or arbitrators, and judicial review of an arbitration ruling is restricted. On an individual basis, however, the arbitrator(s) can award the same damages and relief that a court can grant. The arbitrator(s) must also adhere to the rules of this Terms & Conditions in the same way as a court would. Except for problems pertaining to the arbitrator(s), all issues are decided by the arbitrator(s). The arbitrator(s)' award shall be final and binding, and judgement on the arbitrator(s)' decision may be entered in any court with jurisdiction over the matter.

20.6 Costs of Arbitration. Unless otherwise noted in this Agreement to Arbitrate, all filing, administration, and arbitrator fees shall be controlled by the AAA's regulations. If the amount sought in relief is $10,000 or less, Cashela will pay all filing, administration, and arbitrator expenses involved with the arbitration at your request. If the relief sought is worth more than $10,000 and you can show that the costs of accessing arbitration will be prohibitive compared to court, Cashela will pay as much of the fees as the arbitrator(s) deems necessary. If the arbitrator(s) finds the claim(s) you state in the arbitration to be frivolous, you agree to refund Cashela for all arbitration expenses paid on your behalf by Cashela that you would otherwise be liable to pay under this agreement.

20.7 Severability. If a court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate will still apply, with the exception of any of the provisions in the Prohibition of Class and Representative Actions and Non‑Individualized Relief section above. If a court rules that any of the provisions in that section are invalid or unenforceable because they would prevent the exercise of a non‑waivable right to seek public injunctive relief, any dispute over the entitlement to that relief (and only that relief) must be severed from arbitration and may be resolved in court. All other issues subject to arbitration under the terms of the Agreement to Arbitrate will be resolved according to the terms of the Agreement to Arbitrate.

20.8 Amendments to the Arbitration Agreement in the Future. Regardless of any provision in the Terms & Conditions to the contrary, you and we agree that any future amendments to this Agreement to Arbitrate (other than changes to any notice address or website link provided herein) will not apply to any claim filed in a legal proceeding against Cashela prior to the amendment's effective date. The amendment shall apply to all other disputes or claims governed by this Agreement to Arbitrate that have arisen or may arise between you and Cashela. We shall notify you of any revisions to this Agreement to Arbitrate by publishing the updated terms on www.cashela.com at least 30 days before the revisions become effective, as well as by sending you an email. You may terminate your Cashela account during the 30‑day period if you do not agree to the modified terms, and you will not be bound by the new terms.

21. OFFBOARDING & PORTABILITY

20.1 Offboarding and Data Portability. Upon termination of the Service, Cashela will provide the Business Account Holder with a copy of available transaction data in a standard machine-readable format upon request. Cashela may retain records as required by law for regulatory or audit purposes and will delete remaining data after the statutory retention period. Cashela may offer reasonable transition assistance for service migration at standard rates.

22. GOVERNING LAW; VENUE

This Agreement, including the Terms & Conditions and any dispute, claim, or controversy arising out of or relating to this Agreement, its interpretation, performance, or breach, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles, except to the extent inconsistent with or preempted by applicable federal law. Any arbitration proceeding required under this Agreement shall be conducted exclusively in Miami-Dade County, Florida. To the extent any judicial proceeding is permitted in aid of arbitration, for enforcement of an arbitration award, or otherwise in connection with this Agreement, such proceeding shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and each party irrevocably consents to the jurisdiction and venue of such courts.